Refund policy

Last updated: July 24, 2026

Personalized items are made to order

When you place an order, we begin producing a one-of-a-kind item: your chosen photo is printed and your page is uniquely encoded for you. Because the finished product is personal to you and cannot be resold or reused by anyone else, personalized items are not eligible for change-of-mind returns or refunds once production has begun. This is standard for custom, made-to-order goods.

Cancellations

If you need to cancel, contact us at support@devotion.to as soon as possible after ordering. If you reach us before production begins, we will cancel your order and issue a full refund. Production starts quickly, often within hours of your order being placed, so please contact us right away. Once production has begun, we can no longer offer a change-of-mind refund, because the item is already being made just for you.

If something is wrong

Separate from change-of-mind, you are covered by our commitment to quality. If your order arrives with a problem that is on us, we will replace it or make it right at no cost to you. This includes a misprint or printing defect, an item damaged in transit, or a product that does not work as intended.

To start a replacement, contact us at support@devotion.to within 30 days of delivery with your order number and a photo of the issue. In most cases we will send a replacement. Where a replacement is not possible, we will offer a refund.

A page not opening because of a specific personal device setting, or because a phone does not support the feature, is not a product defect. We are happy to help you troubleshoot, and you can always share the page's web address directly with the recipient as a backup.

Our 30-Day Satisfaction Guarantee

We stand behind what we make. If your order does not arrive the way you pictured it, reach out within 30 days and we will work with you to make it right.

Your page after a refund

If an order is fully refunded, the digital page associated with it may be disabled and its content deleted. Partial refunds do not affect your page.

How refunds are issued

Approved refunds are returned to your original payment method. It can take up to 10 business days for the refund to appear, depending on your bank or card provider.

Questions

Email support@devotion.to and a real person will help.